Returns are accepted within 14 days of you receiving your purchase. The items must be returned unworn and unwashed in order for your return to be accepted. Buyer will be in charge of the shipping cost of the return package, and return store credits will be processed within 7 days of us receiving your items. Please note, we only do returns in exchange for STORE CREDIT, which can be used for a future purchase. If you purchased an item on sale, it is final sale and no refunds will be available.
We recommend that you purchase tracking information so that you can track your order back to us, if we do not receive it, we will not be able to refund your purchase. Because of our constantly changing stock and quick turnover of product, we do not facilitate exchanges, only refunds for store credit. All book tour tickets, both general and VIP, are all sales final with no option of refund.
If you have any further questions please email brittany@theshineproject.com